Frequently Asked Questions

Ordering

  • Fill out our order or inquiry form with all of your event details. After you submit the form, we’ll be in touch to confirm your order, finalize details and share payment info.

  • We recommend placing your order 3-4 weeks prior to your event (or sooner!) so we have time to work with you, source materials and make your balloon decor. We may not be able to accommodate requests received within 7-10 days of your event.

  • We’ll share payment details in your confirmation email. To confirm your order, our Grab & Go balloons must be paid in full and a 50% deposit is required for Custom Balloon Installations. The remaining balance is due on the day of the installation.

  • Grab & Go Garlands are fully refundable up to 1 week prior to the event date. Cancellations made less than 7 days prior are non refundable.

    Custom Balloon Installations are fully refundable up to 1 week prior to the event date. The 50% deposit is non-refundable for cancellations made less than 7 days prior.

Grab & Go Balloons

  • All of our Grab & Go orders come with a hanging kit and instructions. We provide 3M command hooks that are safe on walls as long as they are removed properly. Balloon Vibes CLT is not liable for any damage.

  • Our Grab & Go balloons fit in most SUVs and some sedans. Before ordering, check out the size guide below to make sure your garland will fit in your car. We can help if you’re not sure and offer delivery for an additional fee.

    • 3-4ft garlands and Balloon Stacks fit in the backseat of most cars

    • 5-6ft garlands fit in most mid-size SUVs

    • 7-9ft garlands fit in most large SUVs with the seats folded down

  • Pickup for our Grab & Go balloons is in Belmont, NC near the Daniel Stowe Botanical Gardens.

  • We have a variety of balloon stands that can be rented as an add-on to our 7-9ft Grab & Go Garlands. Your order must also include our professional Delivery & Install.

    After the event, you’ll return your rental stand to our location in Belmont, NC within 2 days of the event. Rental pickup and take down/disposal is available for an additional fee. Clients are responsible for replacing damaged or lost Balloon Stand Rentals.

Custom Installation

  • Our custom installations are all one-of-a-kind and have a more organic look, use up to 5 different balloon sizes and can be customized to a variety of shapes and sizes. Delivery and installation is included so you are freed up to do more important things the day of your event.

  • We begin installation at least 2 hours prior to your event start time. If you have a location with no time constraints, like your home, we can install up to 2 days prior.

  • The length of our Custom Installations isn’t always linear. We’ll often add bundles of balloons for volume and a more organic look.

Other

  • We use high quality balloons that will last for weeks (sometimes months) when installed indoors.

  • While balloons hold up better indoors, we’ll do everything we can to make your balloons last outdoors. We recommend setting up outdoor garlands the day of the event, avoiding dark balloons and placing balloons in the shade when possible.

    Keep in mind, balloons don't like wind, hot sun and rain. We can’t guarantee they will stand up to harsh weather conditions and recommend having a backup plan.

  • Clients are responsible for take down and disposal of balloons for all orders. We offer take down/disposal for an additional fee.

    We use wall safe hanging options that shouldn’t cause damage if removed properly. Balloon Vibes CLT is not liable for any damage.

    Rental stands must be taken apart, placed in the provided packaging and returned to our location in Belmont, NC within 2 days of the event.

Ready to party? Let’s get started.